Help and Frequently Asked Questions (FAQs)
If we haven't answered your inquiry below, feel free to reach out to us at: [email protected]
Candles
How do I burn my best candle?Pre - Burn:
1. Trim the wick to 1/4 of an inch. You can use a wick trimmer, nail clippers, or scissors. 2. Keep the wax pool clear of wick trimmings or any debris at all times. Burn: 3. Avoid placing lit candle near drafts, ac vents, or areas with air currents. 4. Do not burn candle for longer than four hours, and cool for at least two hours before relighting. 5. Let the candle burn from end to end for the first burn to prevent tunneling. 6. Never leave lit candle unattended or burn candle on or near flammable objects or surfaces. 7. Never touch or move candle while it is burning or while the wax is liquefied. 8. Discontinue burning candle when 1/2 of an inch of wax remains in the container. Post - Burn: 9. Re-cover your candle after each use to preserve optimum scent strength. Recycle: 10. Feel free to reuse and repurpose your wax container after your last burn. |
How strong are the candle scents?
We spent a lot of time experimenting and tweaking our candle formulas to provide our customers the best product for their enjoyment. However, certain scents are naturally more subtle in character than others. We understand that everyone may not have the same level of scent perception. In order to better help you choose, we have included a fragrance strength identifier in the description of each individual candle.
How long do the candles burn?
We pour 10 liquid ounces of wax into each of our glass containers. With numerous experiments, we were able to consistently get at least 60 hours of total burn time from our candles.
*Please note that burn times are greatly dependent on the size of your wick and flame and may vary based on other factors as well. A larger flame will burn your candle more quickly, while a smaller flame will extend the life of your candle.
*Please note that burn times are greatly dependent on the size of your wick and flame and may vary based on other factors as well. A larger flame will burn your candle more quickly, while a smaller flame will extend the life of your candle.
Orders
How can I update my order?
Please email us at [email protected] as soon as possible if you would like to make changes to your order. We’ll do our best to process your request.
Can I place a custom order?
If you would like to create a custom order for your special event, email us at [email protected]. Please note that custom orders may take a minimum of three (3) weeks. A more detailed timeline will be provided as requirements are discussed.
Payments
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, and American Express) and Paypal.
When will I be charged for my order?
Your method of payment will be charged immediately after your order is placed.
Shipping
How much does shipping cost?
We offer Free Standard Shipping for all orders over $120 and USPS or UPS shipping options.
When will my order ship?
All in stock items will ship within five to seven business days after order placement. Business days are Monday - Friday, not including weekends and holidays. Pre-order items will ship within three (3) weeks after order has been placed unless otherwise noted. A shipment notification with a tracking number will be sent via email as soon as your package ships.
Returns
What is your return policy?
Unfortunately, at this time we are unable to process returns. TJONII values our customers and strives to provide dynamic service. If there are any issues with your products or order, please contact us at [email protected] within five (5) days of your order delivery.